Stay in-the-know with transit tracking right on your home screen, view transit maps and add your most frequented stops and locations to favorites. Visit our library of detailed frequently asked questions and how-to pages for more information.
How-to Videos Curious about the new Ventra app? Learn the basics. Faster is better The new Ventra app makes account management even easier with faster navigation and a simplified home screen. Learn how to manage your Ventra Card in the app.
Learn how to add your Card to Apple Wallet. Just take out your bankcard and tap it on the center of the card reader. Then, watch for the green "Go" message to appear on the reader. Like other purchases made with a credit card, merchants will often pre-authorize a certain dollar amount. For example, you may notice this when making gas purchases or booking a hotel room.
This money reflects a pending transaction. Ventra will often combine and process charges at the end of a business day, in batches. These charges may not correspond with the exact date you took the ride. The time it takes for a transaction to be authorized and post to your account depends on your bank.
To ensure transit fare is deducted from your preferred payment card, please take out the card from your wallet and tap it on the card reader. Ventra is a contactless payment system and will accept payment from either the Ventra Card or a contactless credit or debit card.
The CTA and Pace strongly encourage riders not to tap their wallet, in order to ensure fare is deducted from the correct card. Eligible CTA and Pace customers, including students, seniors and people with disabilities, can receive a reduced fare. Click here to learn more about your fare policy and rider status. If you are a reduced fare customer , just add passes or value to your permit, and tap it on the center of the card reader to board trains and buses.
If you are a ride free customer , just tap your permit to board trains and buses — no need to add fare products. All you need to provide is your Card number located on the back of the Card , Card expiration date and your date of birth. Once activated, you will automatically be registered for a new Ventra Transit Account, ensuring your balance can be protected if your permit is lost or stolen. Students will use the same U-Pass throughout their college career.
Your school does not automatically register your U-Pass with Ventra. We encourage you to register your card here to protect purchased passes and transit value if your card is lost or stolen.
Your U-Pass will function as a regular Ventra Card during breaks or at the end of the school term. To ride the CTA and Pace using your U-Pass between semesters and terms, you must add transit value or passes to your U-Pass at Ventra Vending Machines, participating retail locations or at ventrachicago.
When your full-time school session resumes, your U-Pass will automatically return to an unlimited riding pass. Please note: Your Ventra Transit Account must be in good standing prior to your full-time school session resuming for your U-Pass to return to an unlimited riding pass.
Check your transit balance at Ventra Vending Machines, participating retail locations or at ventrachicago. Watch this video to see how to check your balance at a vending machine. Students may continue to use their U-Pass as a regular Ventra Card after they are no longer enrolled, however, a new, full-fare Ventra Card must be purchased prior to expiration.
Please note: You will only receive unlimited rides with U-Pass on CTA trains and buses when your school is in session. To ride Pace at any time or to ride CTA in between semesters and terms, you must add transit value or passes to your Ventra U-Pass at Ventra Vending Machines, in the Ventra app, participating retail locations or at ventrachicago. An additional student entitlement is not needed to order a Pace Campus Connection pass. See your school's administrator for information on how to get a new Card or if you need a replacement Card.
Note, if your child attends a Chicago Public School and already has a Student Ventra Card, CPS will automatically re-enable the student reduced fare rate on your existing Card when your new school term begins.
Some schools issue cards directly, while others do not. Click here to see if your school is on this list. If your school issues Student Ventra Cards directly, see your school's administrator for information on how to get a new Card or ask them to re-enable the student reduced fare rate on your existing Card when your new school term begins.
If your school does not issue Student Ventra Cards directly , you can use this order form to order a Card directly from us.
OR, if you need to re-enable the student reduced fare rate on your existing Card when your new school term begins, send in this order form. Click here for more information. Students 11 years old or younger who have a registered student Ventra Card with a student entitlement are eligible to receive a reduced fare outside of school hours.
A customer service representative will add the entitlement to the Card. This process must be completed for the student to receive a reduced fare outside of school hours.
Click here for information. Click here for the order form. If you have any questions regarding the program, click here for an expanded FAQ. For specific questions or assistance placing an order, please call 1.
Please email Pace at bulk. Ventra Transit Benefits is an employee benefit program administered by employers. There are many program benefits for employees and employers alike. Click here to learn more and sign up! Featured Questions. Ventra What is Ventra? Where can I get a Ventra Card?
How much is the Ventra Card? How do I use Ventra on trains and buses? Where can I add passes and transit value? What can I do at a Ventra Vending Machine? How do I add passes and transit value at a Ventra Vending Machine?
How can I contact Ventra Customer Service? Do I need to register my Ventra Card? How do I register my Ventra Card? Will Ventra keep my information private?
How do I activate my new Ventra Card? Update Nov. Download for Android and iOS. The best thing about the app is that it allows you to […]. The agencies are touting Ventra as a more up-to-date, efficient and convenient replacement for the nearly year-old swipe card technology. However, as the launch […]. Sign Up.
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